Terms of sale

The offer and sale of products on MILORD through the e-shop www.xmilordx.com, are governed by the following General Conditions of Sale. The items purchased on MILORD are products sold and distinguished by trademarks owned by Milostore di Milo Sechi, with registered office in Cagliari, Via Grazia Deledda 23, registered in the Register of Companies of Cagliari, n.262969, VAT number IT03326530924

1. Contract of sale

1 – These general conditions of sale are an integral and essential part of the purchase contract concluded between you (our customer) and MILORD. Your electronic sending of the order implies total knowledge of these General Conditions of Sale and their full acceptance.

2 – If you do not agree with one or more terms contained in these General Conditions of Sale, please refrain from making purchases on MILORD and write to us at info@milordshop.com

3 – At the time of proceeding with the transmission of the order, you will be informed that such forwarding implies the obligation to pay the price indicated.

4 – The purchase contract with MILORD is concluded when MILORD receives, electronically, your order, after verifying the correctness of the data contained therein.

5 – Once the purchase contract has been concluded, MILORD will take charge of your purchase order by sending an email containing the summary of the order. However, this email does not constitute automatic acceptance of the order itself. In fact, MILORD reserves the right to refuse orders from customers with whom a dispute is in progress relating to the payment of a previous order, which do not give sufficient guarantees of solvency, or which are incomplete or incorrect, or in case of unavailability of the products. In these cases, MILORD will inform you by e-mail that the contract is not concluded and that MILORD has not followed up your purchase order.

2. Selling prices

1 – All sales prices of the products displayed and indicated in the MILORD are inclusive of VAT and any other tax that may be applicable in relation to the sale; however, they do not include customs fees, import taxes, customs brokerage fees and fees, if applicable according to the destination of the order. For some destinations, in fact, upon arrival at the border of your country the content of the order may be subject to customs duties (which may include taxes, duties, management fees, remuneration of customs brokers, etc.), the payment of which is at your expense, as a customer receiving the order. MILORD does not have the possibility to calculate these customs duties in advance, so we advise you to contact the competent local authorities or the local customs office for detailed information before placing your order.

2 – The cost of shipping and transport, or other additional costs, if any, will be clearly indicated and displayed before the completion of the order.

3 – Product prices may be subject to updates. As a customer, you are required to ascertain the final sale price before completing the relevant order. A clear error reported in the price on MILORD compared to the commonly known price of the chosen product, entails the right for MILORD not to confirm the shipment and proceed with an immediate refund of the value of the purchase paid by you, without you being able to oppose exceptions in this regard.

3. Delivery methods

1 – The delivery of the products is carried out exclusively within the territory of the country to which the local MILORD to which you have connected refers, and which you have used for the purchase.

2 – To know the specific shipping methods of the products, you can access the shipping section. The indications contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you to be fully known and accepted at the time of transmission of the order.

4. Methods of payment

1 – For the payment of the products and the related shipping and delivery costs, or other additional costs if provided, you can follow one of the methods indicated in the payments section and then review them in the order. The indications contained in this section form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you to be fully known and accepted at the time of transmission of the order. However, the payment services available do not have differentiated or additional costs, except as provided for in point 5 below.

2 – In case of payment by credit card, the payment procedure will take place via a secure connection connected directly to the bank that owns and manages the online payment service, to which MILORD cannot access. In particular, financial information (for example, the number of the credit/debit card or the date of its expiry) will be forwarded, via encrypted protocol, to Banca Sella or other banks, which provide the related remote electronic payment services, without third parties being able in any way to have access to them. Furthermore, this information will never be used and/or stored in any format (including electronic) by MILORD. The validity of the card could be verified through a pre-authorization to pay. This authorization is not a charge. In any case, the charge on your credit card takes place at the time of shipment of the purchased product, except, of course, your customer right to have the amount credited back to you in any case of non-fulfillment by the Seller, or failure to perform the contract for any reason.

3 – As a customer, you are solely responsible for the data entered, therefore you guarantee to use only credit cards of which you have the legitimate availability.

4 – In case of choice of the PayPal method, where provided, you will be redirected to the site www.paypal.com where you will make the payment of the products according to the procedure provided for and governed by PayPal, and the terms and conditions of the contract agreed between you and PayPal same. The data entered on the PayPal site will be processed directly by the latter and will not be transmitted or shared with MILORD which is therefore not able to know and does not store in any way the data of the credit card connected to your PayPal account, or the data of any other payment instrument connected with that account. The total amount due will be charged to you by PayPal at the same time as the conclusion of the online contract. In case of termination of the purchase contract and in any other case of refund, for any reason, the amount of the refund in your favor will be credited to your account PayPal. The credit times on the payment instrument linked to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, MILORD cannot be held responsible for any delays or omissions in crediting the amount of the refund, to contest which you must contact PayPal directly.

5 – For certain destinations, MILORD also provides a cash on delivery (COD) cash on delivery payment service, with an additional cost that is expressly indicated before the order is completed, on the payment page at the “Cash on delivery” icon. The cost, in any case, can never exceed that actually incurred by MILORD to offer this service. If you decide to use this service, our selected courier will collect the sums related to the order on our behalf. At the time of delivery it will be necessary to have available in cash the exact amount of the order indicated in the shipping confirmation e-mail; the courier cannot give change and does not accept checks. This method of payment is allowed for orders that do not exceed the total amount of Euro 999.99 per recipient. Before choosing cash on delivery as a payment service, it is good that you know that the additional cost required for this service will not be refunded in case of return of products purchased with this method.

5. Liability

1 – MILORD assumes no responsibility for disruptions attributable to force majeure such as, by way of example, delays or discoveries of the transport service, accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to execute the contract within the agreed time.

2 – MILORD will not be liable to any party or third parties for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above, having you the right only to a refund of the price paid.

3 – Likewise, MILORD is not responsible for any fraudulent and illegal use that may be made by third parties, credit cards, checks and other means of payment, at the time of payment of the products purchased. MILORD in fact, at no time during the purchase procedure is able to know your credit card number because, by opening a secure connection, it is transmitted directly to the banking service manager.

4 – The essential characteristics of the products are presented on MILORD within each product sheet. The images and colors of the products offered for sale may not exactly correspond to the real ones due to the effect of the Internet browser and the monitor used.

6. Your obligations as a customer

1 – It is strictly forbidden for minors (anyone under the threshold of 18 years) to conclude an order on MILORD.

2 – The data entered during the purchase must be exclusively your real and personal data and not of third parties, or fantasy. MILORD reserves the right to prosecute any violation and abuse, in the interest and for the protection of consumers.

3 – As a customer, you indemnify MILORD from any liability arising from the issuance of incorrect tax documents due to errors in the data you provide, being yourself solely responsible for their correct entry.

7. Right of withdrawal and refunds

1 – As a customer, you can withdraw from the purchase contract concluded with MILORD without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased in the manner set out below.

2 – Before the expiry of the withdrawal period as determined above, you can make the return request directly from the www.xmilordx.com website by filling in and submitting the Return Request.

3 – As a Customer, you must return the goods to MILORD, without undue delay and in any case within fourteen days from the date on which you communicated to MILORD your decision to withdraw from the contract. The deadline is met if you return the goods before the expiry of the fourteen-day period.

4 – The shipping costs related to the return of the products are charged to the customer and under his responsibility. The products must be shipped to: Milord – Via Giudice Chiano 55 – 09131 Cagliari.

5 – After the return of the products, MILORD provides for the necessary checks relating to the compliance of the same with the conditions and terms indicated in this section.

6 – If the right of withdrawal is exercised following the methods and terms indicated in this paragraph, MILORD will refund any sums already collected for the purchase of the products.

7 – Whatever the payment method you use, the refund is activated by MILORD as soon as possible and in any case within 14 (fourteen) days from the day on which you communicated to MILORD your decision to withdraw from the contract. MILORD may withhold the refund until it has received the products, or until you have demonstrated that you have returned the products, whichever comes first.

8 – MILORD will make the refund using the same means of payment used by you for the purchase of the returned products, even if a virtual and / or disposable credit card has been used. For legal reasons MILORD will not be able in any way to make a refund to a credit card other than the one used for the purchase, except in the case in which the credit card itself has expired in the meantime: in this case you can send an e-mail to info@milordshop.com to agree on the most appropriate means of reimbursement.

9 – MILORD is not obliged to reimburse any shipping costs incurred during the purchase of the item and additional costs if you have chosen the Cash on Delivery mode referred to in point 5 of Paragraph 4.

The return and refund will not be considered acceptable in the following cases:

– When it comes to a “customized” product or the subject to the customization process and said process has already begun.

– When the products have been used or are not in the same condition as when they were sent and present breakage, stains or tampering. The product must arrive at Milord in perfect condition and in its original packaging complete with tag.

8. Applicable law

1 – Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated through xmilordx.com is subject to Italian law and in particular to the Consumer Code, Chapter I ” Of consumer rights in contracts” – as amended by Legislative Decree 21 February 2014, n. 21 – with specific reference to the legislation on distance contracts and to Legislative Decree no. 9 April 2003. Amendment No 70 on certain aspects relating to electronic commerce.

2 – For any dispute between the parties regarding this contract, the Court in whose district you have your domicile or residence will be competent; for all other disputes the Court of Cagliari will be of exclusive jurisdiction.

>3 – In the event of disputes, arising from the General Conditions of Sale between MILORD and customers residing in the EU, we inform you that the European Commission provides a platform for the alternative out-of-court resolution of disputes, accessible on the website http://ec.europa.eu/odr.

9. Changes and updates

MILORD reserves the right to modify www.xmilordx.com, policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. By accessing our site and placing an order you will adhere to the policies and terms of the General Conditions of Sale in force from time to time at the time the order is placed, unless any changes have retroactive effect by virtue of applicable law (in which case, they may also apply to orders you have previously placed).